di·ver·gence

[dih-vur-juh ns, dahy-]

noun

1. the act of moving away in different

directions from a common point

The Patient Experience Is Clinical

As soon as healthcare began to focus on patient experience, the law of unintended consequences kicked in. While well received as a tool to improve care, it accidentally gave rise to a consumer culture around patient treatment. It’s time to take a fresh look at patient experience.

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The New Fundamental

By Mark Crockett, M.D., CEO, Verge Health – “The ball has moved down the field. Healthcare today is defined by patients and their experience. The success of a hospital system lies in their ability to proactively protect those patients, physically and the hospital financially. It’s why we created Verge Health.”

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