Patient & Employee Safety

SAFETY MANAGEMENT

• EVENT MANAGEMENT
• SAFETY BUNDLE
• SAFETY ROUNDS
• PATIENT RELATIONS
• Learn More

  As health systems create a culture of safety, capturing near misses and minimizing serious safety events, they pivot from reactive to proactive. Event Management enables the easy capture of adverse events or near misses for patients, employees, and visitors ensures appropriate follow-up and empowers patient safety initiatives. Automated workflow routes data and integrates seamlessly across the Converge platform for comprehensive management.

  • SAFETY ROUNDS: Focused around the PSI 90 Composite, these rounds help organizations proactively identify risk, take action, and close the loop
  • SAFETY BUNDLE: Combines Mortality Review, Safety Rounds, and Patient Launch to ensure the measurement and monitoring of safety while proactively managing risk
  • PATIENT RELATIONS: Expand beyond treating grievances as adverse events by ensuring the inclusion of complaints, compliments, and staff engagement. Provides aggregation and broad analysis of multiple interactions to identify trends. Patient Relations positively impacts HCHAPS scores, protects revenue and enhances the patient experience.

PROCESS EXTENSIONS

• PATIENT EXPERIENCE ROUNDING
  Expand patient relations with a mobile friendly tool that facilitates rounding, integrates with the EMR, drives service recovery, and identifies trends for improvement.
• LIABILITY CLAIMS
  Compiles information associated with a claim or potential compensatory event, including financials, and prepares the claim for legal action. Tracks claims related expenses and delivers detailed financial reporting, offering a transparent view of costs related to a particular claim and across all claims. Integration with event management and patient relations minimizes the impact of unexpected claims and protects margins. Easily integrates with Third Party Administrators.
• WORKERS COMPENSATION
  Tracks all employee events and facilitates appropriate documentation, investigation, follow-up and financial tracking. Ensures accurate OSHA reporting and offers integration to Third Party Administrators or state reporting agencies.
• PEER REVIEW (MD/RN)
  Delivers a comprehensive process beginning with inputs from event data, patient relations, or various screening processes. Drives engagement by routing the case to stakeholders for screening, review, and approval. Dramatically decreases the time invested by practitioners and committees, quantifies data for aggregate trends, tracks follow-up activities, and integrates with the practitioner’s credentialing profile.