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Webinar: An Innovative and Technology Driven Approach to Patient Experience
April 24 @ 2:00 pm - 3:00 pm
Presented by: Becker’s Hospital Review and Verge Health
An innovative and technology-driven approach to Patient Experience:
Cleveland Clinic and Verge Health are collaborating to design a digital tool to enhance nursing and leader rounding processes using an integrated safety and risk platform, to enable real-time service recovery, track issues and create visibility across departments.
Learning Objectives:
- Define patient experience, the value and outcomes it helps achieve
- Review current patient experience trends and opportunities
- Describe the impact of rounding on patient and caregiver experience
- Explore expanded view of Patient Experience that integrates technology with ongoing processes
Presenters:
Mike DeSimone
SVP Strategic Marketing and Client Services Verge Health
Lori Kondas
Executive Director, Office of Patient Experience Cleveland Clinic
