Webinar: An Innovative and Technology Driven Approach to Patient Experience

Presented by: Becker’s Hospital Review and Verge Health

An innovative and technology-driven approach to Patient Experience:

Cleveland Clinic and Verge Health are collaborating to design a digital tool to enhance nursing and leader rounding processes using an integrated safety and risk platform, to enable real-time service recovery, track issues and create visibility across departments.

Learning Objectives:

• Define patient experience, the value and outcomes it helps achieve
• Review current patient experience trends and opportunities
• Describe the impact of rounding on patient and caregiver experience
• Explore expanded view of Patient Experience that integrates technology with ongoing processes

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Presenters:

Mike DeSimone

SVP Strategic Marketing and Client Services Verge Health

Lori Kondas

Executive Director, Office of Patient Experience Cleveland Clinic