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Webinar: An Innovative and Technology Driven Approach to Patient Experience

April 24, 2019 @ 2:00 pm - 3:00 pm

Presented by: Becker’s Hospital Review and Verge Health

An innovative and technology-driven approach to Patient Experience:

Cleveland Clinic and Verge Health are collaborating to design a digital tool to enhance nursing and leader rounding processes using an integrated safety and risk platform, to enable real-time service recovery, track issues and create visibility across departments.

Learning Objectives:

  • Define patient experience, the value and outcomes it helps achieve
  • Review current patient experience trends and opportunities
  • Describe the impact of rounding on patient and caregiver experience
  • Explore expanded view of Patient Experience that integrates technology with ongoing processes

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Mike DeSimone

SVP Strategic Marketing and Client Services Verge Health



Lori Kondas

Executive Director, Office of Patient Experience Cleveland Clinic


April 24, 2019
2:00 pm - 3:00 pm
Event Category: