Wednesday April 24th, 2019 | 2:00pm – 3:00pm CT
An innovative and technology driven approach to Patient Experience: Cleveland Clinic and Verge Health are collaborating to design a digital tool to enhance nursing and leader rounding processes using an integrated safety and risk platform, to enable real-time service recovery, track issues and create visibility across departments.
- Define patient experience, the value and outcomes it helps achieve
- Review current patient experience trends and opportunities
- Describe impact of rounding on patient and caregiver experience
- Explore expanded view of Patient Experience that integrates technology with ongoing processes