A crisis is no time for hospitals to ignore problems. In a letter to The New York Times, Verge Chief Clinical Officer Inge Garrison explained the importance of listening
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Becker's Hospital Review, June 05, 2017
Written by Mark Crockett, CEO Verge Health
GRC Adoption Helps Bring Down Silos, Establish True Culture of Safety and Reliability
The outrage over United Airlines forcible removal of a passenger, and the company’s clumsy response, shows how vulnerable even the largest organizations are when company policies fail to adapt to an emerging crisis. Reputations are sullied and lawsuits follow. Yet while United’s stock took a hit, it has since rallied to its pre crisis-levels. Travelers will grudgingly fly the airline because it fits their fare and destination criteria.
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