A crisis is no time for hospitals to ignore problems. In a letter to The New York Times, Verge Chief Clinical Officer Inge Garrison explained the importance of listening to healthcare professionals who raise safety concerns, even during the coronavirus pandemic: “Failure to ensure employee safety now will have long-lasting consequences: If staff moraleRead more »
For hospitals and health systems to establish long-term patient loyalty and achieve a competitive edge in the market, they must not only deliver safe, high-quality and affordable care, but they must also deliver a positive experience for patients.
The tricky part about managing the patient experience is accounting for variation in preferences and what patients deem satisfactory care. Despite these challenges, Cleveland Clinic has been able to succeed at improving the patient experience as well as caregiver satisfaction by integrating an innovative tool into the long-practiced clinical improvement process called rounding.
During an April 24 webinar hosted by Becker’s Hospital Review and sponsored by Verge Health, Lori Kondas, executive director of patient experience at Cleveland Clinic and Mike DeSimone, senior vice president of strategic marketing and client services at Verge Health, discussed a solution that improved nurse and leader rounding to boost patient and caregiver experience across Cleveland Clinic’s expansive network.