COVID-19 is Revealing the Link Between Patient Experience and Safety

COVID-19 is forcing our healthcare system to make impossible choices, but these decisions are necessary because the best way to keep patients comfortable right now is to keep them safe. There are countless stories. New mothers showing symptoms of coronavirus are being separated from their newborns right after giving birth. Doctors in hard-hit hotspots like

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New York Times Opinion Piece by Verge’s Chief Clinical Officer

  A crisis is no time for hospitals to ignore problems. In a letter to The New York Times, Verge Chief Clinical Officer Inge Garrison explained the importance of listening to healthcare professionals who raise safety concerns, even during the coronavirus pandemic: “Failure to ensure employee safety now will have long-lasting consequences: If staff morale

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