Children’s Hospital of Los Angeles’ (CHLA) Quality Management team had a goal to increase Agency for Healthcare Research and Quality (AHRQ’s) Culture of Patient Safety Survey response rates. Their current process included manually collecting and analyzing the survey, using algorithms and templates and an outside vendor for evaluation. The team needed transparency and the ability to create an environment of improved reporting and real-time knowledge sharing.
SOLUTION: The Converge Patient and Employee Safety Application
CHLA partnered with Verge Health to implement and organization-wide Patient and Safety solution. The Patient and Employee Safety application streamlined and automated the survey application, review, and reporting processes. Jei Diamante, the Quality Improvement Supervisor, and Verge Health’s Account Management team worked together to implement the new survey functionality efficiently and quickly.
Improved survey response rates CHLA initially received 1,306 responses to the AHRQ Culture of Patient Safety Survey. A year later, they’ve received 1,744 responses, a 25% increase
Organizational engagement: The AHRQ survey was rolled out to hospital councils, management teams, and leadership members. Today CHLA can quickly report on survey responses and percentages across the organization, lower response rates and implement new programs.
Commenting on the availability of support at Verge, Jei stated, “Communication is the key. It is consistent, and there is always someone on the Account Management team at Verge Health to take a call.”