CCF Patient Experience Summit
June 18-20, 2018 | Cleveland, OH
The Transformational Shift from Survey-Ready to Patient-Ready (Lori Kondas, CCF; Inge Garrison & Connie Moser, Verge Health)
Presentation
Tuesday, June 19, 2018
10:00 AM EST – 1 hour
Every healthcare organization has the goal of ensuring continuous compliance and staying “survey-ready,” but patient-centric organizations are focusing on staying “patient-ready.” We are seeing a transformation towards not just continuous compliance, but continuous improvement with organizations shifting their culture from checking a box to understanding the importance of compliance to protect patients. From the moment a patient arrives, the goal is to have every system work correctly with visibility to the right data to ensure outstanding clinical care, impeccable service delivery, and a safe clinical encounter. Learn how facilities are transitioning from organizing around audits to organizing around patients to ensure quality across the organization. This session is brought to you by Verge Health.
