Speaker: Mia Harvey-Mintz, Patient Experience Consultant, Carolinas HealthCare System

Discover Carolinas HealthCare System’s successful implementation of Verge Health’s Patient Relations Module at multiple locations across three states and how their process and visibility has evolved.

As part of an expanded partnership, the Carolinas patient relations team is celebrating one year with the Verge technology supporting more than 8,700 beds and 35 emergency departments across three states. Carolinas currently leverages other aspects of the Converge Platform including the Accreditation and Regulatory module and the health system’s Patient Safety Organization is powered by Verge.

Harvey-Mintz will discuss how Carolinas HealthCare System tracked patient interactions before partnering with Verge Health, and what led their team to realize they needed an integrated, technology-based solution. She’ll also share the strategic approach the team has taken to the implementation process in order to ensure a flexible, high-value learning system for Patient Relations that is able to grow and change as needs evolve.
 

carolinas healthcare system logoTuesday November 7th 2017
2:00 – 2:30 PM EST

REGISTER NOW

Recent Posts

Advance Screening: To Err is Human, A Patient Safety Documentary

An advance documentary screening of To Err is Human will take place Thursday, November 15th at 7:00 PM at MUSC in Charleston, SC. Medical mistakes lead to as many as 440,000 preventable deaths every year. To Err is Human is an in-depth documentary about this silent epidemic and those working quietly behind the scenes to

Read more »
Webinar: Patient Safety. We Can Do Better. Only If We Stop Doing the Same Thing Expecting a Different Result.

The Value and Impact of Implementing an Interdisciplinary Proactive Audit Program to Address Safety Issues in Real Time The continued record of poor hospital patient safety resulting in more than 440,000 deaths annually suggests the current approach has significant shortcomings. With an industry now incentivized to reach high reliability, how do we get there? This

Read more »