Discover Carolinas HealthCare System’s successful implementation of Verge Health’s Patient Relations Module at multiple locations across three states and how their process and visibility has evolved.
As part of an expanded partnership, the Carolinas patient relations team is celebrating one year with the Verge technology supporting more than 8,700 beds and 35 emergency departments across three states. Carolinas currently leverages other aspects of the Converge Platform including the Accreditation and Regulatory module and the health system’s Patient Safety Organization is powered by Verge.
Harvey-Mintz will discuss how Carolinas HealthCare System tracked patient interactions before partnering with Verge Health, and what led their team to realize they needed an integrated, technology-based solution. She’ll also share the strategic approach the team has taken to the implementation process in order to ensure a flexible, high-value learning system for Patient Relations that is able to grow and change as needs evolve.